Refund Policy – Chloe & Harper Boutique

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

All return shipping costs are the responsibility of the customer.

To start a return, you can contact us at info@chloeharperboutique.com

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If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us at info@chloeharperboutique.com

if you have any questions regarding returns.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you receive the wrong product. This allows us to evaluate the issue and make it right as quickly as possible.

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Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, plants)

• Custom-made or personalised items (e.g., special orders, tailored products)

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return is approved, you can place a separate order for the new item.

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14-Day Withdrawal Period (EU Orders)

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, the item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to complete the refund posting.

If more than 15 business days have passed since your return was approved, please contact us at info@chloeharperboutique.com

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